The Crisp alternative
Same simple inbox feel — without the per-seat AI premium
Crisp ships a clean shared inbox. Chatasist ships the same simple inbox feel, but the AI agent, voice & video calls, CRM and ticketing are included in the plan price — instead of stacking up as per-agent fees plus MagicReply, MagicBrowse and Shared Inbox add-ons.
Chatasist vs Crisp at a glance
| Capability | Chatasist | Crisp |
|---|---|---|
| Pricing model | Flat plan + bundled AI resolutions. No per-agent fees. | Per-agent / per-seat pricing across Pro / Unlimited plans |
| AI agent | Included on every plan, grounded in your knowledge | MagicReply / MagicBrowse exist as separately-priced features |
| Voice & video calls | Built in — encrypted 1:1 calls from the inbox or widget | Not part of the core product |
| Built-in CRM | Unified customer profile + tags + notes across every channel | Contact records, with deeper CRM via integrations |
| Tickets | Kanban ticketing + shareable links, included from Starter | Conversation labels; ticketing depth varies by plan |
| AI resolutions cost | Bundled monthly pool + clear top-up packs ($100 / $500 / $2,500) | Per-event AI billing on top of per-seat base price |
| Regional pricing | Prices auto-adjust to your country at checkout | Single global pricing |
Why teams switch to Chatasist
AI cost you can predict
Bundled pool of AI resolutions per plan plus optional top-up packs — instead of MagicReply / MagicBrowse stacking onto a per-agent base price.
Voice + video included
Encrypted 1:1 audio and video calls from the inbox or widget come with the plan. No third-party meeting tool needed.
Ticketing without a tier upgrade
Kanban tickets, custom labels, shareable links, routing and auto-assignment are in Starter, not gated to a higher plan track.
CRM you already have
Customer profiles tie every conversation across every channel to one record — included, not a separate plan or integration.
Ready to make the switch?
Comparison based on publicly available information and may change over time. Product names and trademarks belong to their respective owners. Please check each vendor's current plans for the latest details.