Question 1

What is Chatasist?

Accepted Answer

Chatasist is an AI-powered customer support platform. You get an AI agent that resolves, a unified inbox across every channel, a built-in CRM, ticketing, a knowledge base, and voice & video calls — all in one workspace.

Question 2

What channels does Chatasist support?

Accepted Answer

A website chat widget, WhatsApp (official API and QR), Telegram, Instagram Direct, Facebook Messenger, and email-to-ticket — plus in-app mobile via SDK. The widget is on every plan; the other channels unlock on Starter and above.

Question 3

How does the AI agent work?

Accepted Answer

It answers strictly from the knowledge you give it — your website, docs and PDFs. It can look up live data via tools, auto-closes resolved chats, opens tickets when needed, and hands off to a human with the conversation summarized.

Question 4

Does the AI hallucinate?

Accepted Answer

The AI answers strictly from the knowledge you give it — your website, docs and PDFs. If a question falls outside that, it tells the customer it doesn't know and hands off to your team rather than making something up.

Question 5

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 2 team members, the website widget, the AI agent with 100 monthly resolutions, and 1 knowledge base. No card required.

Question 6

Do you charge per agent for AI?

Accepted Answer

No. Every plan has a flat price and a bundled pool of AI resolutions. Only AI-resolved conversations count toward it — handoffs to humans are free. If you need more, you can buy resolution top-up packs.

Question 7

Is the widget white-label?

Accepted Answer

The Chatasist badge is removed on Starter and above. Full white-label on your own domain — your brand, your logo — is available on Growth and above.

Question 8

Does Chatasist include voice and video calls?

Accepted Answer

Yes. Encrypted 1:1 audio calls are included on Growth; video calls and call recording are available on Scale and above — launched right from the inbox or your widget, with no third-party meeting tool.

Question 9

How many team members can I invite?

Accepted Answer

Seats depend on your plan: 2 on Free, 5 on Starter, 15 on Growth, 50 on Scale, and 150 on Pro. You can create as many workspaces as you like.

Question 10

Does Chatasist include a CRM?

Accepted Answer

Yes. A built-in CRM ties every conversation to a unified customer profile across all channels, with tags, notes, and full history — no separate integration required.

Question 11

Can customers help themselves?

Accepted Answer

Yes. A help center inside the widget lets customers find answers on their own before opening a conversation, which reduces repetitive tickets.

Question 12

Can I customize tickets and workflows?

Accepted Answer

Yes. Kanban ticketing, custom labels, views and columns, and shareable ticket links — plus auto-assignment, routing, departments and work schedules on higher plans.

Question 13

Can I integrate Chatasist with other tools?

Accepted Answer

Growth and above include a full REST API (OAuth2, OpenAPI, tokens). Scale adds outbound webhooks, and you can sync knowledge from Notion and Confluence.

Question 14

Is my data secure?

Accepted Answer

Data is encrypted in transit, authentication supports two-factor, and access is governed by role-based permissions. SSO is available on Pro on request.

Question 15

How does pricing work across regions?

Accepted Answer

Prices are shown in USD and automatically adjust to your verified billing country at checkout, so teams in every region pay a fair local price.

Question 16

Can I change or cancel my plan anytime?

Accepted Answer

Yes. You can upgrade, downgrade or cancel at any time. Annual billing saves you two months, and Starter includes a 7-day free trial.

Your Questions, Answered